Nowadays, one of the main factors, influencing on the guest decision concerning booking of a hotel, are reviews and rating on various important portals such as Tripadvisor, Booking.com and other
And in almost all cases, the decision about writing positive reviews or unpleasant complaints, depends only on the rate of hotel reaction on the guest's requests and time spent for solving the guest’s problem.
Platform Hotel-Face allows you to respond to guest reviews in real time, solve possible problems immediately, bringing yours attention, pleasure and reducing the risk of possible writing negative response